Juniper ERATE 1Y SW EX P C2 WA VNA SD | On-Site Support

Preserve uptime on Juniper EX appliances with an on-site maintenance plan built for environments where response time matters. This 4-year service includes 24x7 coverage, 4-business-hour parts and labor response, repair support, and access to phone, web, and knowledge base resources so operations teams can move from incident to resolution with less delay. Unlike depot-only support, on-site service keeps the recovery path closer to the hardware. That matters when the appliance is embedded in a production network, where shipping delays and extended diagnostics can create unnecessary exposure. With parts replacement and repair included, the plan supports faster restoration and a more controlled service experience. For procurement and infrastructure leaders, the appeal is predictability. A defined term, clear response window, and vendor-backed repair coverage make it easier to budget for support while protecting the operational value of deployed equipment. It is a practical choice for teams that need more than basic warranty coverage and want a stronger service commitment around critical hardware.