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Juniper JNPR CARE CORE SUPT MX2K-MPC9EQ-RB — 1 Year, 24x7 Phone Support | Care Core, Technical Support
Juniper Networks
MPN: SVC-COR-MPC9EQRB
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Authorized Dealer — Full manufacturer warranty
Key Features
- 1 Year coverage
- 24x7 phone support
- Service Sub Type: Electronic
- Service Main Type: Technical
- Provided support: Phone Support
- Manufacturer Part Number: SVC-COR-MPC9EQRB
- Service description: 24x7
- Provide around‑the‑clock technical access with 24x7 phone support using the Care Core profile
Resolve operational incidents on MX2K platforms faster with Juniper Care Core. This 1 Year technical support subscription delivers 24x7 phone support and electronic service handling for timely troubleshooting and escalation. Care Core is tailored for teams that require continuous access to Juniper’s technical expertise to diagnose configuration, interoperability, and software‑related issues affecting MPC modules and forwarding plane behavior. The electronic service workflow lets you open and track cases through Juniper’s support systems and engage engineering when necessary, reducing time spent isolating root causes and planning corrective actions. Unlike parts‑centric exchange contracts, Care Core emphasizes technical resolution and remote remediation, making it an efficient choice where in‑house spares and hardware logistics are already managed or where software and configuration fixes are expected to restore service.
Ideal For
- Rapidly troubleshoot MPC‑related software or configuration faults in production cores
- Escalate recurring forwarding anomalies to Juniper engineering with tracked cases
- Support 24x7 NOC shifts where phone access to vendor expertise shortens MTTR
- Complement onsite spares programs by providing technical remediation without exchange
Why This Product
- 1Emphasizes 24x7 technical and electronic support rather than parts exchange, ideal for software and configuration issues
- 2Faster access to vendor engineering for complex troubleshooting compared with standard business‑hour support
- 3Better fit when customers maintain local spares or use separate hardware replacement contracts
- 4MPN SVC-COR-MPC9EQRB binds the service to Juniper support and escalation channels
