Is this service on-site or electronic?

This Care Core plan is an electronic service delivered via 24x7 phone support and remote vendor escalation; it does not include on-site technician dispatch.

What is covered by phone support?

Phone support covers technical troubleshooting, configuration guidance, software diagnosis and escalation to engineering as needed. Hardware repairs are handled separately if required.

Can I escalate to field service if phone troubleshooting identifies a hardware issue?

Yes. If phone-based diagnosis determines a hardware fault, the vendor can escalate to the appropriate field service or parts replacement workflow subject to your service entitlements.

Is this plan suitable for major upgrades?

Yes. The plan is useful during upgrade windows for immediate access to vendor technical guidance and to reduce operational risk during configuration changes.

Juniper Networks

JNPR CARE CORE SUPT QFX-PFA-4Q

Out of Stock

JNPR CARE CORE SUPT QFX-PFA-4Q Juniper — 1 Year, 24x7 Phone Support | Care Core, Technical

Name: Juniper Care Core Support QFX-PFA-4Q — 1 Year, 24x7 Phone Support Service
Brand: Juniper Networks
SKU: SVC-COR-QFX-PFA4Q
Availability: OutOfStock

Juniper Networks

MPN: SVC-COR-QFX-PFA4Q

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Free shipping on orders over $500

Authorized Dealer — Full manufacturer warranty

Key Features

1 Year service duration
24x7 phone support
Service sub type: Electronic
Technical support: Care Core
Manufacturer MPN: SVC-COR-QFX-PFA4Q
Service main type: Technical
Accelerate incident diagnosis with 24x7 phone support using vendor technical escalation
Reduce downtime probability with one-year technical coverage via electronic service

Preserve network availability on QFX-class switches with a one-year Care Core technical support subscription. This electronic service provides 24x7 phone-based support and rapid escalation paths for software, configuration and hardware triage. Phone support accelerates diagnosis for operational incidents, reducing mean time to identify faults and enabling faster remediation by your operations team or by arranging next-step field service when required. The plan suits environments that rely on centralized NOC troubleshooting, require immediate access to vendor technical expertise, and prefer electronic/phone delivery over on-site coverage. Use this Care Core option to complement internal staff during upgrades, high-change windows, or when you need predictable vendor-assisted troubleshooting without committing to onsite maintenance.

Ideal For

Provide 24x7 vendor escalation for central NOC teams managing QFX fabrics
Obtain rapid configuration help during datacenter switch upgrades
Provide phone-based troubleshooting for distributed operations teams
Supplement internal expertise during complex multicast or EVPN deployments

Why This Product

1Phone-based 24x7 support vs on-site plans for lower recurring cost and faster incident triage
2One-year term for short-term project or upgrade windows compared with multi-year commitments
3Electronic delivery optimizes for centralized NOC troubleshooting rather than field repairs
4Prioritizes technical escalation and configuration guidance rather than parts replacement