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Juniper Networks

JNPR CARE ND SUPT MX80 (INCL MIC CARDS)

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Juniper JNPR CARE ND SUPT MX80 — 12 Months Support incl. MIC Cards | MX80, TAC, Support

Juniper Networks

MPN: SVC-ND-MX80

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Key Features

  • 12 months Juniper Northbound support
  • 24×7 TAC access and remote troubleshooting
  • JUNOS firmware and recommended updates
  • MIC card replacement included
  • Priority RMA and parts logistics
  • Scheduled maintenance windows and upgrade planning
  • Formal engineering escalation path
  • Protect forwarding capacity with 12 months of technical support and MIC card replacement using vendor logistics
Ensure predictable MX80 operations with a focused 12‑month Juniper care package that addresses both software and modular hardware needs. This support tier supplies around‑the‑clock technical assistance for production incidents, prioritized trouble‑ticket handling, and scheduled firmware and JUNOS updates tested for MX80 line cards and MIC modules. The offering explicitly includes handling and replacement of MIC cards where covered under the service terms, reducing exposure from failing optics or modular I/O. Regular maintenance windows allow coordinated upgrades and configuration verification to prevent service interruptions. For network architects managing aggregation and edge routing duties, this package reduces operational risk by combining vendor expertise, expedited parts logistics, and formal escalation paths to TAC engineering. Choose this support level when MX80 uptime, interface density, and predictable repair SLAs are required to support customer or enterprise connectivity SLAs.

Ideal For

  • Supporting MX80-based aggregation routers in multi‑site enterprise WANs
  • Maintaining Internet edge peering and high‑availability routing infrastructure
  • Protecting service provider point‑of‑presence routing line capacity
  • Ensuring predictable repair and replacement for modular MIC interfaces

Why This Product

  • 1Specifically includes MIC card replacement versus generic coverage
  • 2Northbound Care pairs 24×7 TAC with scheduled upgrade planning
  • 3Priority RMA and engineering escalation for faster recovery
  • 4Focused on MX80 modular hardware and JUNOS stability rather than managed services