Juniper Networks 3Y WA EX48 Port CORE GOV | On-Site Maintenance

Support EX48 core infrastructure with a maintenance plan built for speed, accountability, and controlled recovery. This 3-year on-site service combines parts and labor coverage, repair support, and parts replacement with a 4-business-hour response target to help reduce operational impact when hardware issues surface. For teams running critical services, on-site handling matters because it removes the delay of depot shipment and keeps remediation closer to the point of failure. That is especially important in government environments where uptime, documentation, and service continuity are tightly managed. The plan also includes new releases update access, web knowledge base support, web support, and phone support, giving operations teams multiple paths to resolution. Compared with basic warranty coverage, this tier is built for organizations that need faster intervention and a more complete service model. It is a practical choice when the cost of downtime exceeds the premium for direct, on-site response and labor-backed repair coverage.