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Juniper Networks ERATE 5-year support service for EX switching with on-site maintenance and parts replacement
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Juniper Networks ERATE 5Y SW EX P C1 WA SD | Support, Maintenance

Juniper Networks

MPN: S-EX-P-C1-5M1-S-E

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Key Features

  • 5-year service duration
  • On-site maintenance coverage
  • 4 business hour parts-and-labor response
  • Parts replacement included
  • Repair service included
  • Phone support included
  • Web support and knowledge base access
  • New releases update support
Protect Juniper EX switching investments with a support plan built around uptime, response, and controlled recovery. This 5-year service term adds on-site assistance, parts replacement, repair coverage, and phone support so infrastructure teams can address failures without waiting on ad hoc vendor engagement. For environments where network access is tied directly to business operations, service timing matters. The plan is structured to support physical and electronic service needs with 24x7 coverage and a 4 business hour parts-and-labor response target, helping reduce the operational cost of an outage. That makes it a strong fit for organizations that value predictable support economics over lower-cost coverage with slower response. This service is suited to teams standardizing on Juniper EX platforms and looking to extend lifecycle value while maintaining a clear escalation path. It helps preserve service continuity, simplify support planning, and keep critical switching infrastructure under a defined maintenance umbrella for the full term.

Ideal For

  • Extend support for Juniper EX switching in branch and campus networks
  • Cover production access layers where downtime affects users and applications
  • Standardize maintenance for installed switching hardware across distributed sites
  • Maintain a defined support path for equipment nearing a lifecycle milestone

Why This Product

  • 15-year term versus shorter annual support plans
  • 2On-site response versus remote-only assistance
  • 3Parts and labor coverage versus limited troubleshooting-only support
  • 44 business hour response target versus slower standard service