Juniper Networks S-MX-12C-P1-D-P 5-Year On-Site Support | Enterprise

Maintain service continuity across your Juniper MX environment with this 5-year on-site support offering. Designed for organizations that cannot afford extended outages, it combines 24x7 coverage with next-business-day parts and labor response to help restore service quickly when hardware issues arise. On-site support matters when the cost of delay is measured in missed transactions, degraded user experience, or operational disruption. This service is built for teams that need more than a basic warranty. It includes support channels and maintenance resources that help keep the installed base healthy over time, including phone support, web support, web knowledge base access, new releases updates, repair, and parts replacement. That breadth of coverage is what justifies the service tier: it supports both immediate incident response and longer-term platform stability. For procurement and infrastructure leaders, the value is in predictable coverage over a defined 5-year term. It helps standardize support planning, reduce unplanned spend, and keep the MX platform aligned with enterprise uptime expectations.