Veritas Essential Appliance Support 3 Year On-Site | Parts & Labor

Protect EX48 appliance investments with a service plan built for operational continuity. This 3-year on-site maintenance offering combines parts and labor coverage with a 4-business-hour response target, helping reduce the impact of hardware failures on critical infrastructure. For teams responsible for production environments, the value is in faster restoration, fewer spare-part headaches, and direct access to support channels when issues need escalation. The service includes repair, parts replacement, phone support, web support, and web knowledge base access, along with new releases updates. That mix matters when you need more than a warranty: you need a support path that shortens troubleshooting time and keeps the platform aligned with current releases. Electronic and physical service coverage adds breadth for mixed failure modes, while on-site delivery helps avoid the delays that come with depot-only models. For government and enterprise operations, this support tier is designed to preserve service levels and protect the lifecycle value of the appliance. It is a practical choice when the cost of waiting exceeds the cost of coverage.