Veritas Essential Appliance Support 5-Year On-Site | Parts & Labor

Keep essential appliance operations moving with Veritas Essential Appliance Support - Extended Service. This 5-year on-site maintenance service is designed for environments where downtime is expensive and remote-only support is not enough. With parts replacement, repair, and phone support included, it gives infrastructure teams a direct path to restoring service without sending hardware offsite. The service is structured around parts and labor coverage, with a 4 business hour response time for parts and labor to help reduce exposure during incidents. On-site delivery matters when systems are tied to production workflows, regulated data, or time-sensitive operations. Instead of waiting through shipping cycles or coordinating third-party repair, your team gets support where the appliance lives. For organizations that depend on Veritas appliances to stay available, this support plan adds operational certainty. It is a practical choice when the cost of interruption outweighs the premium for faster response and in-place service.